Notifications are not Working

Not receiving notifications can happen upon initial setup on occasion. To get notifications working please follow these steps:

1) Make sure you have given the app permission to send you notifications. This will be under “settings” in your phone.

2) Clear your notifications tray. On Android, if too many notifications from one app pile up in the notification tray, new notifications may stop appearing. Simply swipe down from the top of the screen and clear your Tailwind notifications.

3) Under “Notifications” in your Tailwind app, make sure notifications are turned on. You do not need to set a schedule. Simply turning them on is enough. Setting a schedule defines the time window when you wish to receive notifications, meaning you will NOT receive notifications outside that window. If you always want to receive notifications, do not set a schedule.

4) Log out of the app and log back in. This will reset the notifications and should get them working again assuming steps 1 through 3 have been followed.

https://gotailwind.zendesk.com/